We humans are naturally social creatures. Communication is the glue that binds us. It is only natural that the digital world we have created reflects our love to communicate. We have been
communicating for hundreds of thousands of years. Have the ways we communicate stayed constant? Are there fundamental
things we do that are innate in who we are?
Learning Spaces
I found a similar question being proposed by Dr. David Thornberg in his article
Campfires in Cyberspace: Primordial Metaphors for Learning in the 21st Century Much of our learning happens through communication so this seemed to be relevant. He categorized learning into three different categories called
"Learning Spaces". Each learning space serves a different purpose and a
successful learning experience requires all three of these.
The Campfire (Lecture Space) | An Expert | One person telling a story. | Lectures, Radio, Television |
Watering Hole (Collaborative Space) | Each Other | Many people discussing a topic | Panel discussions, Meetings, Telephones |
Cave (Reflective Space) | Yourself | A place to be alone and think or research. | A walk in the park, Reading a book |
For
example, at a conference, you learn more if you have a chance to go to
Presentations (Campfire), Discuss ideas with others (Watering Hole), and
think about the the things that were presented and what they mean to
you. (Cave).
Learning Spaces In Cyberspace
In the digital world, we see examples of all three as well. The most
successful communication applications have a clear mapping to a
learning space.
The Campfire (Lecture Space) | Push | Blogs, Twitter, Facebook Timeline |
Watering Hole (Collaborative Space) | Interactive | E-Mail, Jabber, Yammer, Skype, Facebook Chat |
Cave (Reflective Space) | Pull | Research tools like Wikipedia or Google |
Google Apps For Education
SCVi Charter School makes use of
Google Apps For Education which provides us with
some great communication tools. Some of these tools include :
- Blogs : One person speaking to a group over time.
Postings are generally like journal entries and have a specific
publish date, though they can be modified. People can post
comments, but everyone can see them so they are like an open
forum.
- Groups: This is meant to be an area for discussion.
It's interactive. Not good for "publishing" content as much as
it is a way to have a searchable archive of conversations. You
can have conversations go out through e-mail or have folks log
on to see them. They are not publicly visible like a blog usually would be.
- Sites: A place to publish different kinds of content.
Can be changed regularly. No inherent time associated with a
posting. Gives the most flexibility. Comments and discussions
can probably be worked into this.
- GMail: Google's E-mail service.
- Docs : Provides the ability to work collaboratively on content.
These products are intuitive because they can be mapped to learning spaces.
The Campfire (Lecture Space) | Blogs, Sites | A single storyteller publishing content. |
Watering Hole (Collaborative Space) | GMail, Groups, Docs | Collaborative work or communication |
Cave (Reflective Space) | Google Search | Research tools that allow you to discover on your own |
Another Example : Jive SBS
Jive SBS is a "Social Business Software" that is often used inside companies to facilitate internal communication. One clever
thing about Jive is that intrinsically provides different avenues for
different learning spaces. Here's a few of the Jive content types that map to learning spaces.
The Campfilre | Blogs | One Person talking to a group over time | Meeting Notes, Reports, Events |
The Watering Hole | Discussions, Polls | Interactive discussions outside of an e-mail thread | Problems, proposals, new ideas |
? | Documents | Collaborative living documentation | Documentation, Policies, Procedures |
Notice
that it's not clear if a Document is a Campfire, Watering Hole, or
Cave. The problem here is that, unlike Google Docs, the Jive docs to not allow real time collaboration. This keeps it from working very well as a watering hole. This also makes it confusing for people on when to use documents at all. This divergence from our naturally
understood methods of communication is bound to cause confusion.
Summary
So, When looking at
how you communicate in an organization, the closer you can come to using our intrinsically understood learning spaces, the more likely you'll be able to find something that works.